Returns & Exchanges

We offer a no quibble returns policy so if you are not entirely happy with the products you have ordered, you may return them within 14 days of receipt (exceptions below). Return of an item is either at your cost or we can arrange collection for a fee that will cover our costs. If you return any product, we will credit your account providing the product is returned in its original condition, unused and with its original packaging.

NOTE – All returns must be authorised by customer services before you start your returns process. Please contact Customer Services quoting your invoice number and reason for return before returning any goods.

Products that can’t be returned

We offer many bespoke services using our custom order forms which are made to your exact requirements and therefore are non-returnable. This also applies to any product ordered by meterage that has been cut to a specified length…
• Cut to Length: fabrics, trimmings and linings.
• Made to Measure: poles & blinds
• Paint to order: ‘In your colour. Any colour.’ poles and accessories
• Silent Gliss: all Silent Gliss systems are made to order

What methods can I use to return products

After a return has been logged with Customer Services you can arrange a return with your chosen postal service or courier at your own cost. Please keep any proof of postage or tracking number until the goods have been received and credit has been processed.

Alternatively, Customer Services are happy to arrange a collection via our courier for a fee, which covers our costs. This fee will then be deducted from the value of your credit.

Email: sales@jones-interiors.com
Tel: 01159738708