Damages and Faults

At Jones you will discover both ‘Artistry and Performance’. We pride ourselves in this motto, supplying beautiful products of superior quality that stand the test of time. If you should happen to experience a faulty or damaged product, please follow the below so we can resolve your issue immediately.

Damages – Damages in transit must be signed for as damaged when received. Please check all parcels are in good condition when delivered and if there is any broken or dented packaging please sign for as damaged. If the goods are visibly broken, you can refuse the delivery which will then be returned to us. If you choose to take the goods in but the goods are damaged within the parcel, please take photographs of the damage and email it to sales straight away.

Faults – please send any photos or videos of faults where possible. This will allow us to take immediate action in either resolving the issue or addressing the fault before we receive your return.

Please send any photographs or recordings of damaged or faulty goods along with your account number and, if you have it, the order number or invoice number to…

Email: sales@jones-interiors.com
Tel: 01159738708